Return and refund policy

Thank you for shopping with us! We aim to provide a satisfying shopping experience, but if you are not satisfied with your purchase or simply change your mind, we are here to help.

Returns Policy

If you decide to return your purchase, please follow the steps outlined below:

  1. Return Period: You have 14 days from the date of purchase to return the item(s) for a full refund. See Terms & Conditions for more information.

  2. Proof of Purchase: Ensure that you include proof of purchase, such as a receipt or order confirmation email, when returning items.

  3. Contact Us: Before returning any items, please contact our customer service team to initiate the return process and receive further instructions.

  4. Return Processing: Once we receive your returned item(s), we will process the return within 3 business days.

Shipping Costs

You are responsible for the shipping costs associated with returning your item(s). Shipping costs are non-refundable.

International Returns

Our return policy applies worldwide to all countries. Regardless of where you are located, you can return your item(s) within the specified return period.

Refunds

Once your return is received and inspected, we will send you an email notification. If your return is approved, we will process your refund to your original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider's policies.

Exchanges

If you need to exchange an item for a different size or color, please contact us. We will guide you through the exchange process. Please note that exchanges are subject to product availability.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will work with you to resolve the issue by providing a replacement or a full refund, including any shipping costs. See our Terms & Conditions for more information.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact our customer service team:

  • Email: info@parsleyandme.com
  • Phone: +47 477 63 181.

Return Shipping Address

All returns must be shipped to the following address:

P.O. Box: 12132,
Z-Street Thamel,
Kathmandu, Nepal

Thank you for shopping with Parsley & Me. We appreciate your business and are committed to ensuring your satisfaction.